Hotel Delivery FAQ

HOTEL DELIVERY FAQ 

Fresh flowers make a heartfelt gift any time of year for any reason, but you do need to know how to send lovely arrangements to friends and loved ones staying at a hotel. 

You may have some concerns about how to send flowers to a hotel, but we’re here to address them. We have the answers if you’re wondering: 

WHAT INFORMATION DO I NEED TO KNOW? 

When getting flowers delivered to a hotel, you’ll typically need to provide these details: 

  • Recipient’s name 
  • Recipient’s phone number 
  • Hotel name 
  • Hotel address 
  • Room number, if you know it. 

If you do not have the room number and the recipient is staying with more people, the room number could be under the name of one of the companions. In that case we would need the name of the person(s) accompanying the recipient. 

MAKING SURE YOUR FLOWERS MAKE IT TO THE RIGHT DESTINATION 

Your best strategy is to call the hotel directly to inform them a delivery of flowers is on the way. 

Once you call the hotel, making sure your flowers get to your friend or loved one is simple. 

  1. Ask to speak to the concierge. 
  1. Explain the situation and say that you are ordering flowers and plan to have them delivered to the hotel. 
  1. Request the concierge’s assistance in ensuring the flowers get where they need to go, providing the name of the recipient and when the flowers should arrive. 

In most cases, a hotel staff member can accept the flower delivery at the front desk and then take it the rest of the way to the room. In other cases, the hotel might call the recipient and have them come down to the front desk to collect the package. Either way, the flowers get where they need to go in a fashion that doesn’t spoil the surprise. 

DELIVERY HOURS: 

Monday to Friday: 

Morning deliveries / 09:00 am  – 12.00 noon  

Afternoon deliveries / 14:00 – 18:00  

Sunday and Holidays 

10:00am – 4:00pm 

Regretfully, we are unable to guarantee a specific time of delivery. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries.   

At SISAY FLORAL DESIGN, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us at [email protected] We use only the freshest flowers available for our hand-made bouquets to ensure that you can send flowers with confidence. 

Refund Policy 

If an order is filled and delivered on time and there is a question as to the quality of the arrangement, then we will gladly replace the arrangement. To request a replacement, we must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. No refunds or replacements will be made for any order should the recipient or sender not notify us within 24 hours of the original service date. 

If we are unable to provide you with a replacement or accommodate your delivery request, we will refund you the entire order amount. 

Order Changes and Cancellations  

We do not allow orders to be edited or cancelled after acceptance of the order or, if earlier, within twenty-four (24) hours of the requested delivery date or within the three (3) days prior to, Christmas, Valentine’s Day, International Women’s day, Father’s Day or Mother’s Day (because of our extremely high volume of orders during these times). 

Problems With an Order  

At Sisay Floral Design, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please send us an email at [email protected] 

Delivery Charge  

A delivery fee of $10.00 is applied to all flower orders delivered in Punta Cana – Bávaro Area except on the “Pick Me Up: Arrangements which are free of delivery charge. 

 

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